Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Find a Provider

Account Information

Benefits

Benefit Information

Advantages of Membership

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheets

Online Enrollment

International F1 and J1 Visiting Scholars

Claims

View Claims Online

Access Medical, Dental, Prescription, and International* Claim Forms

*International Claim Form is used to submit claims for benefits for covered services received outside the United States

Opt-Out

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

Regulatory Notices

Dental and Vision Options

Optional Dental Plan

Offered in partnership with Blue Cross and Blue Shield of Texas

Optional Vision Plan

Offered in partnership with VSP

Contact

Enrollment Information

Academic HealthPlans
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

Blue Cross and Blue Shield of Texas
P.O. Box 660044
Dallas, TX  75266-0044
1 (855) 267-0214
BCBS Customer Service
1 (800) 451-0287
Medical Provider Call
1 (844) 684-2255
EyeMed Customer Service

VSP Vision

This service is not administered by Academic HealthPlans.

Telehealth Solution

AcademicLiveCare

BCBSTX Internet Help Desk

The Internet Help Desk is available 24 hours a day, 7 days a week.
1 (888) 706-0583
If you have questions about your BCBSTX Member Account, please call the Internet Help Desk

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected